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Deliverr Updates and Category Performance – 5/5

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Deliverr Updates

As of May 5, 2020

Governments are considering warehousing an essential sector to the supply chain and, thus far, no states are requiring them to oblige to the mandatory shut of business.

[as of 5/4/20]: Inbound delays of 72+ hours. Standard orders possibly delayed shipping for 24 hours. On-time delivery is not affected. Monitor status here.

3 Main Areas of Concern

Deliverr will be in constant communication with every one of our warehouse partners in our network and ready to take action in case of any disruptions to order fulfillment or on-time delivery. We have identified three main areas of concern that we will monitor closely.

  • Warehouse Reduced Capacity: This may be the case where workers are forced to call off of work due to circumstances caused by the COVID-19 (e.g., daycares/schools closing). We will remain in constant communication with our warehouses and ensure the capacities we have set our in system for each facility are accurate and up to date. This way, they are always able to handle the volume of orders we send to them for fulfillment.
  • Warehouse Closure: In the event a warehouse ceases operations, all orders that would have been sent to them will be diverted to other operational warehouses in our network, wherever possible. If your inventory is located in only one Deliverr warehouse, we are looking to proactively distribute your inventory to minimize the risk of being unable to fulfill your orders if a warehouse shuts down.
  • Shipping Disruptions: We have many shipping providers, and in the event one ceases operations for some period of time, we can easily switch shipping methods for orders accordingly, whenever necessary. We will do everything we can to ensure shipments continue to deliver on time.

Inbounds

Sending inventory to Deliverr – [as of 5/4/20]: SLA has been adjusted from 48 to 72 hours for receiving inbounds.

Deliverr is still accepting new inbounds at this time for both essential and non-essential categories.

Outbounds

Order shipping and delivery – [as of 5/4/20]: Standard orders possibly delayed shipping for 24 hours. On-time delivery is not affected.

Standard orders with expected ship dates on Monday may be pushed to Tuesday ship day. On-time delivery will NOT be affected.

We will continue to comply with the marketplace policies on Walmart, Wish, Amazon and eBay to ensure this does not result in any negative feedback on our merchant accounts.

Fast Tag Coverage

[4/24/20] – We are continuing to experience on-time performance issues with our core carriers. This will temporarily result in greater reductions in Fast Tag coverage for most of the network.

Due to the COVID-19 pandemic, all major carriers including FedEx, UPS, DHL and USPS, have suspended service level guarantees.

Number of warehouses SKU is stocked in vs. Fast Tags visible to % of continental US population
  • 4+ warehouses – 85%
  • 3   warehouses – 72%
  • 2   warehouses – 56%
  • 1   warehouse – 30%

Latest FBA Updates

FBA is now accepting inbounds for some non-essential categories, but they are limiting quantities.

FBA Prime delivery times are improving.

FBM listings can beat FBA listings on the buy box if matched on price at a faster delivery time.

eCommerce Category Performance

Category: Home

Home: Kitchen & Dining

Category: Home Improvement

Home Improvement: Heating, Cooling, & Air Quality

Category: Clothing

Clothing: Bags & Accessories

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