The anticipation is over—our new Merchant Dashboard is now live! Deliverr’s Merchant Dashboard is a tool designed to help merchants gain visibility into the overall fulfillment process and fulfill orders more strategically using real-time and historic insights. In short, if you value having control over every aspect of your business, this new feature is a must-have for your brand. Some main features of the Merchant Dashboard include:
- Available units that are ready for fulfillment
- Popular SKUs to replenish
- Number of delivered orders
- Delivery speeds
- On-time shipping percentages
Below explains more about the new Merchant Dashboard including how it works, how it can help merchants do business better and more efficiently, and how to get started.
What is Deliverr’s Merchant Dashboard?
The Merchant Dashboard is exactly what it sounds like—a single view of your brand’s fulfillment activity within your Seller Portal. This new feature is intended to help you perform fulfillment operations more efficiently and accelerate business growth.
Overall, the dashboard is intended to bring to light any issues that need immediate attention in order to keep your eCommerce business moving smoothly (e.g., shipping snags, inventory needs, communications, and more). This information is updated on a daily basis in real-time, allowing you to act fast at settling any pressing issues. A 30-day activity view is also included to provide a holistic view of your historic fulfillment operations (you can also sort by 7 days, 60 days, and 90 days). Below is a snapshot of the dashboard:
Once again, the merchant dashboard is designed for you, the merchant, so that you have full transparency into every aspect of your business. Fulfillment has unfortunately always been a stressful subject for most eCommerce business owners because inventory and shipping hasn’t always been easy to keep tabs on (e.g., constantly calling warehouses and hoping you didn’t forget to order inventory you didn’t realize you were almost out of). The main goal of the Merchant Dashboard is to solve this and other transparency issues—putting you back in control of your most important business operations and decisions.
The Main Features of the Merchant Dashboard
At a high level, the Merchant Dashboard summarizes the action items your brand needs to take in order to keep your fulfillment running smoothly. With a goal to make the fulfillment process more hassle-free, the Merchant Dashboard is comprised of features that help you understand both inbound and outbound activity for your eCommerce business.
Information that is updated in real-time on a daily basis can be found in the left-hand side of the dashboard and includes:
- Available units that are ready for fulfillment
- The exact number of inbounding units
- Popular SKUs to replenish broken down by days of inventory left and the number of regions
- Discrepant units, with a breakdown of shipments with shortages and shipments with overages
- Non-compliance cases
- Canceled orders
- Orders placed
- Invalid addresses
Historic fulfillment activity
The Dashboard also incorporates several features that show fulfillment activity from the last 30 days so your brand can understand what’s working versus optimizations that need to be made. These views include:
- Delivered orders broken out by percent of standard orders and Fast Tag orders, as well as an estimated percentage of how much Fast Tag orders boosted sales during the specified period
- Delivery speeds and what percentage were delivered within 1 day, 2 days, 3 days, and 4+ days
- On-time shipping percentages based on which orders were on-time, late due to warehouse stockout, late due to a late status update, late due to a warehouse delay, and other general late reasons
- On-time delivery percentages broken out by promised delivery date and those late within 1 day and 2 days
While all of the features within the Merchant Dashboard are designed to help your brand reach your goals across eCommerce and fulfillment, there’s one aspect that stands out among the rest: The ‘Popular SKUs to Replenish’ section. This feature is unique as it can help your brand stay ahead of the curve and avoid popular items going out of stock (especially during peak season). This shows SKUs with less than 30 days of inventory left, sorted by most sales in the last 30 days. Updated hourly, it breaks the data down at the SKU level based on the number of days of inventory left as well as the number of regions that SKU needs to be replenished in.
Get Started Today
It’s quick and easy to get up and running with Deliverr’s merchant dashboard. Simply create an account here, and follow the steps below:
Step 1: Sign up for Deliverr
Step 2: Connect your listing tool
You can connect one or more of your listing tools after signing up. Deliverr has all your marketplaces covered to maximize your savings.
Step 3: Import your product catalog
To ensure your experience is seamless, Deliverr will automatically import your product catalog once your listing tool is connected. If any of your products are missing from the list, you can simply reach out to their activation specialists through their live chat (located at the bottom left of the website) to have your marketplace listings set up properly.
Step 4: Create your first inbound
You will want to make sure you are logged in to Deliverr’s seller portal and then follow these steps:
- Go to the left tab titled Inbounds
- Go to Create New
- Before you select your SKUs, read through the requirements to make sure your products align with our guidelines. You can select up to 100 SKUs per inbound. If you want to select more SKUs, you will want to create more than one inbound. You can also choose to pack your products individually, or by case (multiple units per single SKU in a box). You need to set an inbound of at least five units or four cases, with two units inside of each case.
Step 5: Barcode your product
Deliverr allows you to generate three types of barcodes:
- Deliverr-generated barcode (DSCU): choose the DSCU option if your product doesn’t have the UPC or FNSKU, or if you simply want Deliverr to generate another barcode for you.
- Universal Product Code (UPC): If your product has a UPC or barcode that you use to sell in places other than Amazon, select the UPC option.
- Amazon Fulfillment Network Stock Keeping Unit (FNSKU): an Amazon-generated barcode. If you want to use your Amazon-labelled products from FBA, you will use the FNSKU option.
Keep in mind that if your barcode value or format is incorrect, you may be subject to non-compliance fees and your inventory may be held up. You can use Deliverr’s help center to ensure that you are using the right barcode that works for your business, and double-check to make sure that all codes are correct (especially the zeros and letter O’s).
Step 5: Create your shipping plan
Deliverr’s smart algorithm distributes a shipping plan that partially allocates your SKU units across the Deliverr fulfillment network. At present, most shipments are allocated across three or four warehouses.
During this step, you’ll enter your Ship From address. This address will apply to all the shipments in your current plan, and it will be saved for next time. You will then be able to select how you’ll be shipping your items. You can use Deliverr’s rates, individual boxes on personal rates, and pallets on personal rates, and you can now start configuring the way that you would like to send your shipments over to Deliverr.
One SKU per box is the default setting, but you can also send multiple SKUs inside of a box. You’ll want to make sure that your total quantity always matches the boxed quantity. Real-time tracking information will be available for your viewing if you selected the option to send in Deliverr’s rates, but if you’re trying to ship on your own rates, it’s important to enter in your own tracking number so that Deliverr can track the progress of your shipment all the way through to the fulfillment centers.
You will then be taken to the payment module and prompted for your payment details. After this, you will be able to download your shipping label.
Step 6: Send in your inventory
Once you successfully complete a shipping plan, you can now send your inventory to one of our cross dock locations (recommended), or send it directly to a fulfillment center. If you want to sell more and get your orders faster, you can activate Fast Tag shipping that guarantees one-day or two-day shipping for shoppers in certain DMAs.
Step 7: First order shipped
Congratulations! Now all you need to do is to wait for your first order.
We know this is a lot of information to digest, especially if you’re new to fulfillment or Deliverr. Whether you’re a veteran eCommerce brand or have just reached the need for fulfillment services, this transparency will be key in growing your business.
We highly recommend scheduling a call to learn more before diving in. We hope to hear from you!
As of this writing, Deliverr is continuing to develop new features to make the Merchant Dashboard most useful. We’ve prioritized the must-have features to ensure maximum growth for our merchants. Check back in the new year for the latest updates within the Merchant Dashboard!