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Deliverr Updates and Category Performance – 6/2

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Deliverr Updates

As of June 2, 2020

Governments are considering warehousing an essential sector to the supply chain and, thus far, no states are requiring them to oblige to the mandatory shut of business.

[as of 5/18/20]: Inbound delays of 72+ hours. Standard orders possibly delayed shipping for 24 hours. On-time delivery is not affected. Monitor status here.

Inbounds

Sending inventory to Deliverr – [as of 5/18/20]: SLA has been adjusted from 48 to 72 hours for receiving inbounds.

Information from NIH and CDC has informed us that the COVID-19 virus can remain viable on cardboard, plastic, etc. for up to 24 hours. With the health of our partner warehouses and their associates top-of-mind, Deliverr will quarantine inbound shipments for 24 hours before actively handling them.

This will extend our receiving SLA from 2 to 3 business days for compliant inbound shipments. We’re deeply sorry for any inconvenience this may cause.

Deliverr is still accepting new inbounds at this time for both essential and non-essential categories.

Outbounds

Order shipping and delivery – [as of 5/27/20]: Warehouse in McDonough, GA deactivated due to technical issues.

Standard orders with expected ship dates on Monday may be pushed to Tuesday ship day. On-time delivery will NOT be affected.

We will continue to comply with the marketplace policies on Walmart, Wish, Amazon and eBay to ensure this does not result in any negative feedback on our merchant accounts.

Fast Tag Coverage

[6/1/20] – The below numbers represent the average Fast Tag coverage of the US population given the amount of warehouses the product is located in.

Number of warehouses SKU is stocked in vs. Fast Tags visible to % of continental US population
  • 4+ warehouses – 49%
  • 3   warehouses – 31%
  • 2   warehouses – 25%
  • 1   warehouse – 12%

This is a 15% increase, on average, over coverage levels from last week.

SKUs may have higher or lower coverage depending on the particular warehouses they are in.

Tag coverage varies daily and the estimates above are demand-weighted averages over an entire week, so a single day’s tag coverage map may not be representative of the overall level of tag coverage a SKU has.

We check transit performance daily and add in fast tags wherever that is possible.

We have added ~15% coverage over the past week for most SKUs in 4+ warehouses and expect to add more if our carrier performance levels do not have unexpected shocks.

Currently all national carriers are having unprecedented levels of backups and general disruption; we turn off tags only when we are confident that orders will not make it in time.

This is not about cost, as most carrier guarantees are suspended and right now even when we upgrade packages to premium shipping methods they are sometimes still missing delivery estimates at unacceptable levels.

We have been and continue adding more diversified carrier options that are increasing our tag coverage levels for most warehouses in our network.

eCommerce Category Performance

Category: Arts Crafts & Sewing

Arts Crafts & Sewing: Scrapbooking

Arts Crafts & Sewing: Crafting

Category: Home

Home: Kitchen & Dining

Category: Personal Care

Personal Care: Bath & Body

Category: Clothing

Clothing: Bags & Accessories

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