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Warehouse Operations Manager

Large online marketplaces like Amazon have trained consumers to expect products delivered to their doorsteps within 1-2 days at no extra cost. As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers within 1-2 days. Deliverr's mission is to enable any seller, regardless of size, to delight their customers with fast and affordable fulfillment.
 
We’re a group of operation gurus, engineers, product experts, customer champions and designers, looking for intelligent, driven and passionate people to help make our vision a reality. We have offices in San Francisco, Chicago and Toronto and are backed by venture capital firms. 
 
If you get excited thinking about joining a company on a mission to deliver products everywhere in the world within two days - we’re looking for you. 
 
What you'll do 
  • Be an integral part of our Warehouse Operations team at Deliverr acting as a subject matter expert on warehouse operations, including inventory receiving, storage, and fulfillment
  • Support our Warehouse Partner Managers in identifying key process changes to improve on-time receiving and shipping, inventory accuracy, and packing quality
  • Work closely with our Product team on changes that impact warehouse operations to ensure a successful launch, including setting up the right performance reporting to measure KPIs and identify exceptions and conducting training, internally and externally, where necessary
  • Facilitate troubleshooting with relevant parties for warehouse partner related problems
  • Serve as an escalation point for warehouse partners and our Warehouse Partner Managers to mitigate major risks and resolve the most serious issues
  • Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them
  • Review error rates by warehouse to identify trends and expose opportunities to improve operations both internally and externally
  • As needed, negotiate warehouse partner contracts to ensure alignment and balanced incentives
  • Track learnings and best practices to contribute to Standard Operating Procedures (SOPs)
  • Help prioritize resolution of systemic problems, working closely with our Growth and Engineering teams
 
What we’re looking for 
  • 3-5 years of professional experience in managing a warehouse overseeing all sides, including receiving, storage and fulfillment operations
  • Demonstrated ability in driving exceptional performance and collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality
  • Precise communication around decisions, issues, risks and new processes
  • Keen ability to distinguish internal versus external problem causes to properly focus the correct resources to resolve issues quickly
  • Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation
  • Ability to adapt in a rapid growth, startup environment
  • Strong problem solving skills
  • Great attention to detail + appreciation for the complexity associated with the consistent achievement of operational tasks
  • Personable and collaborative; strong affinity for working cross-functionally
  • Strong computer literacy skills, including usage of Google Sheets/Excel
  • Incredibly hardworking and willing to do what it takes for us to reach our goals
 
Bonus points for:
  • Experience working with SQL to create and run reports
 
We also have great benefits to make your life easier so you can focus on what you're best at:
  • Competitive salary
  • Generous stock option plan
  • Medical, dental and vision insurance
  • Unlimited vacation
  • Commuter benefits
  • Discounted gym membership
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Comprehensive benefits for hard working teams.

You’ll have a tough challenge to tackle, so we make sure you’re covered!

Vacations
Catered Meals
Healthcare
401k Plan
Commuter Benefits
Gym Benefits

Application for Warehouse Operations Manager submitted!

Application for Warehouse Operations Manager

Chicago, IL

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