State of Fulfillment: A 2020 Holiday Q&A with DeliverrRegister Now

Support Engineer

Large online marketplaces like Amazon have trained consumers to expect products delivered to their doorsteps within 1-2 days at no extra cost. As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers within 1-2 days. Deliverr's mission is to enable any seller, regardless of size, to delight their customers with fast and cost-effective fulfillment.
 
We’re a group of engineers, product experts, customer champions and designers, looking for intelligent, driven and passionate people to help make our vision a reality. We’re based in the heart of San Francisco and backed by a leading Silicon Valley venture capital firm. 
 
We’re looking for creators! If you are excited about building the backbone to deliver products anywhere in the world within two days - we’re looking for you. 
 
 
What will you do: 
  • Provide timely, thorough solutions for technical issues reported with our platform and services.
  • Follow case management procedures including updating tickets, communicating with customers, escalating issues to the engineering and operations teams in order to provide our customers with excellent service.
  • Manage individual and team project priorities, deadlines and deliverables.
  • Be a full business owner: shape the foundation of the product and business that you work on.
  • Actively learn new languages, techniques, and methodologies. 
  • Contribute actively to code reviews and design reviews.
 
What we’re looking for:
  • 4+ years of experience in a related role.
  • Insatiable Curiosity, Undying Passion and Ownership to take on hard, real-world problems.
  • Typescript, Javascript, Java, or Python experience.
  • Strong attention to detail.
  • Excellent communication skills in verbal and written English.
  • Willingness to go outside of your comfort zone to find solutions.
  • Proactive approach to problem solving. 
  • High degree of professionalism.
  • Must be based in North America.
 
Bonus Points for:
  • Bachelor’s degree, further education or experience in engineering, computer science or another related technical degree..
  • Prior experience in Supply Chain, Fulfillment, Logistics, Shipping and Warehouse technologies.
  • Machine learning, operations research and optimization, developing large software systems, logistics & fulfillment industry, pricing algorithms, shipping technology.
  • Rich github or hackathon accolades or other ways you can show that you love to code.
 
 
Our Stack:
  • React and Redux for UI.
  • Independent Service Oriented Architectures with services composed of: 
  • Java, Spring and MySQL RDS. 
  • Node, Typescript, MySQL RDS.
  • DynamoDB for integration services
  • SQS for queuing. 
  • We run on AWS.

Deliverr is featured in LinkedIn's 2020 Top Startups List!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Comprehensive benefits for hard working teams.

You’ll have a tough challenge to tackle, so we make sure you’re covered!

Vacations
Catered Meals
Healthcare
401k Plan
Commuter Benefits
Gym Benefits

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San Francisco, CA

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