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Cross-Dock Operations Manager

Large online marketplaces like Amazon have trained consumers to expect products delivered to their doorsteps within 1-2 days at no extra cost. As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers within 1-2 days. Deliverr's mission is to enable any seller, regardless of size, to delight their customers with fast and affordable cost-effective fulfillment.
We’re a group of operation gurus, engineers, product experts, customer champions and designers, looking for intelligent, driven and passionate people to help make our vision a reality. We have offices in San Francisco, Chicago and Toronto and are backed by Silicon Valley venture capital firms. 
If you get excited thinking about joining a company on a mission to deliver products everywhere in the world within two days - we’re looking for you. 
We're building a network of cross-docks designed to inject inventory into our network of fulfillment centers. As we increase the amount of inventory running through our cross-docks, we must scale our operations. It’s a huge challenge, which is why we are looking for someone with a passion for managing remote partners, identifying process failings, conducting root cause analysis, and implementing and driving improvements. 

Allowing sellers to ship into Deliverr’s network cheaply, quickly, and without error is paramount to our business’ continued growth. If you join our Ship-To-1-Location team, you’ll have a blue ocean of opportunity, ownership, and be challenged by difficult problems that demand creativity.


What you'll do 

  • Manage relationships with cross-dock facilities and transfer carriers
  • Own performance reporting for cross-dock partners, including on-time receiving, case breaking, and freight shipments
  • Consistently hold cross-dock partners to SLAs, providing clear and concise verbal and written reports of performance, and action plans when needed
  • Coordinate and improve on cross-dock partner management tasks and communicate between cross-dock partners and Deliverr teams
  • Facilitate troubleshooting with relevant parties for cross-dock partner related problems
  • Find failures, review errors, identify trends and expose opportunities to improve operations both internally and externally
  • Track learnings and best practices to contribute to Standard Operating Procedures (SOPs)
  • Help prioritize resolution of systemic problems by working closely with the ship-to-1 team


What we’re looking for 

  • 3+ years of experience working in cross-docking operations, process consulting, or fulfillment operations
  • 1+ years of experience vendor or partner management
  • Strong analytical skills and the ability to identify and solve problems at the source
  • Strong communication skills 
  • Intermediate SQL skills
  • Strong computer literacy skills, including usage of Google Sheets/Excel
  • You have exceptional operations skills. You love building and improving processes. 
  • Ability to adapt in a rapid growth, startup environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Comprehensive benefits for hard working teams.

You’ll have a tough challenge to tackle, so we make sure you’re covered!

Catered Meals
401k Plan
Commuter Benefits
Gym Benefits

Application for Cross-Dock Operations Manager submitted!

Application for Cross-Dock Operations Manager

Chicago, IL

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