Cross-Dock Operations Manager
Allowing sellers to ship into Deliverr’s network cheaply, quickly, and without error is paramount to our business’ continued growth. If you join our Ship-To-1-Location team, you’ll have a blue ocean of opportunity, ownership, and be challenged by difficult problems that demand creativity.
What you'll do
- Manage relationships with cross-dock facilities and transfer carriers
- Own performance reporting for cross-dock partners, including on-time receiving, case breaking, and freight shipments
- Consistently hold cross-dock partners to SLAs, providing clear and concise verbal and written reports of performance, and action plans when needed
- Coordinate and improve on cross-dock partner management tasks and communicate between cross-dock partners and Deliverr teams
- Facilitate troubleshooting with relevant parties for cross-dock partner related problems
- Find failures, review errors, identify trends and expose opportunities to improve operations both internally and externally
- Track learnings and best practices to contribute to Standard Operating Procedures (SOPs)
- Help prioritize resolution of systemic problems by working closely with the ship-to-1 team
What we’re looking for
- 3+ years of experience working in cross-docking operations, process consulting, or fulfillment operations
- 1+ years of experience vendor or partner management
- Strong analytical skills and the ability to identify and solve problems at the source
- Strong communication skills
- Intermediate SQL skills
- Strong computer literacy skills, including usage of Google Sheets/Excel
- You have exceptional operations skills. You love building and improving processes.
- Ability to adapt in a rapid growth, startup environment
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Comprehensive benefits for hard working teams.
You’ll have a tough challenge to tackle, so we make sure you’re covered!