Join us for Discoverr, a free 2-day virtual conference bringing together eCommerce leaders from Google, TikTok, Pura Vida, and more.Register Now

Support Engineer (Remote)

Our Mission:

Large marketplaces like Amazon have trained us to expect products delivered to our doorsteps within 1-2 days at no extra cost.  As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers.  Our mission is to transform the $8-12 trillion per year fragmented and outdated logistics industry, and build an intelligent, asset-lite network that enables any online seller to offer fast, affordable fulfillment.

Our Team:

How we arrived at Deliverr is different — we are violinists, economists, ex-consultants, journalists, and more.  What unites us together is the Deliverr factor: a bias for action, curiosity, and entrepreneurial ownership.  We're looking for intelligent, driven, and passionate people to help make our vision a reality.  We’re based in the heart of San Francisco and building teams around the globe — backed by leading Silicon Valley venture capital firms.  If you are excited about joining a people-first company that is driven to power the future of online retail, — we're looking for you.  Are you ready?

 
What will you do: 
  • Provide timely, thorough solutions for technical issues reported with our platform and services.
  • Follow case management procedures including updating tickets, communicating with customers, escalating issues to the engineering and operations teams in order to provide our customers with excellent service.
  • Manage individual and team project priorities, deadlines and deliverables.
  • Be a full business owner: shape the foundation of the product and business that you work on.
  • Actively learn new languages, techniques, and methodologies. 
  • Contribute actively to code reviews and design reviews.
 
 
What we’re looking for:
  • Insatiable Curiosity, Undying Passion and Ownership to take on hard, real-world problems.
  • Typescript, Javascript, Java, or Python experience.
  • Someone who follows TDD or in general likes to write tests.
  • Excellent communication skills in verbal and written English.
 
 
Bonus Points for:
  • Bachelor’s degree, further education or experience in engineering, computer science or another related technical degree..
  • Prior experience in Supply Chain, Fulfillment, Logistics, Shipping and Warehouse technologies.
  • Machine learning, operations research and optimization, developing large software systems, logistics & fulfillment industry, pricing algorithms, shipping technology.
  • Rich github or hackathon accolades or other ways you can show that you love to code.
 
 
Our Stack:
  • React and Redux for UI.
  • Independent Service Oriented Architectures with services composed of: 
  • Java, Spring and MySQL RDS. 
  • Node, Typescript, MySQL RDS.
  • DynamoDB for integration services
  • SQS for queuing. 
  • We run on AWS.
 

Deliverr is featured in LinkedIn's 2020 Top Startups List!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or any other legally protected status. Deliverr is committed to providing reasonable accommodations for candidates with disabilities through the hiring process.

Comprehensive benefits for hard working teams.

You’ll have a tough challenge to tackle, so we make sure you’re covered!

Vacations
Catered Meals
Healthcare
401k Plan
Commuter Benefits
Gym Benefits

Application for Support Engineer (Remote) submitted!

Application for Support Engineer (Remote)

Toronto, Canada

General Information

First Name is required

Last Name is required

Phone is required

Resume

Enter Text

Resume or text is required

Cover Letter

Enter Text

Web

Anything else to add?