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Customer Success & Engagement Manager

Our Mission:

Large marketplaces like Amazon have trained us to expect products delivered to our doorsteps within 1-2 days at no extra cost.  As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers.  Our mission is to transform the $8-12T fragmented and outdated logistics industry and build an intelligent, asset-lite network that enables any online seller to offer fast affordable fulfillment.

Our Team:

How we arrived at Deliverr is different — we are violinists, economists, ex-consultants, journalists, and more.  What unites us together is the Deliverr factor: a bias for action, curiosity, and entrepreneurial ownership.  We're looking for intelligent, driven, and passionate people to help make our vision a reality.  We’re based in the heart of San Francisco and building teams around the globe — backed by leading Silicon Valley venture capital firms.  If you are excited about joining a people-first company that is driven to power the future of online retail, — we're looking for you.  Are you ready?

Part coach, project manager, consultant, GM and product expert, our Deliverr Customer Success Managers are continually focused on helping our merchants grow with Deliverr. 

What You'll Do:

  • Be responsible for monthly order volume driven across a critical section of our rapidly expanding merchant base (growing 10x YoY), leading crucial initiatives to drive engagement and retention.
  • Identify high potential opportunities across the hundreds of merchants within your customer segment, leveraging multiple sources of data across our CRM and business intelligence tools. 
  • Actively engage via phone or email with high potential merchants, addressing any blockers to obtaining more order volume.
  • Develop low-touch, highly automated processes to manage the broader customer segment, coordinating blog content, in-app notifications, partnerships, email drip campaigns and webinars to drive higher engagement.
  • Consolidate and present feedback from merchants within your segment to share with our Product, Engineering, and Pricing teams to better improve our product.
  • Build and maintain strong and trusting customer relationships.

What You’ll Need:

  • 4-7 years of experience in a customer-facing customer success, account management or strategic consulting organization at a high growth technology company.
  • GM of your business attitude - take the lead in driving initiatives, working across organizations, and structuring approaches for increasing merchant business on Deliverr.
  • Excellent consultative, communication, and problem solving skills.
  • Strong relationship building skills. Flexible and comfortable in the environment of a rapidly growing company.
  • Very comfortable with modern software products and have a solid technical aptitude to understand new products and platforms.

Bonus Points For:

  • Working knowledge and understanding of multi-channel online retail such as eBay, Amazon, Walmart or e-commerce fulfillment
  • Proficiency in SQL

Deliverr is featured in LinkedIn's 2020 Top Startups List!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or any other legally protected status. Deliverr is committed to providing reasonable accommodations for candidates with disabilities through the hiring process.

Comprehensive benefits for hard working teams.

You’ll have a tough challenge to tackle, so we make sure you’re covered!

Vacations
Catered Meals
Healthcare
401k Plan
Commuter Benefits
Gym Benefits

Application for Customer Success & Engagement Manager submitted!

Application for Customer Success & Engagement Manager

Remote, US

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