Frequently Asked Questions
We’ve compiled a list of the most commonly asked questions for Deliverr. For more information, visit our help center or email submit a request here.
Where are your warehouses located?
We have 40+ locations across the country, including in California, Texas, Missouri, Pennsylvania, Ohio, and New Jersey (to name a few). We also have 2 cross-docks, 5 sortation centers, and 12 carriers to power 1- and 2-day delivery. When you send inventory to Deliverr, you can expect to send inventory to around 3-5 different locations across the country.
Do you support returns?
As of Q2 2022, Deliverr now offers returns management and processing services. Schedule time with one of our specialists to get started today.
Currently, if a buyer returns items to Deliverr of their own accord, we will put the items in our unfulfillable inventory. Such items will not be put back into sellable inventory due to fraud concerns. We will then report to you about such returned items.
Do you ship internationally?
Yes, we have launched international shipping to all Deliverr merchants to fulfill their international orders out of our US warehouses.
We support shipping to over 220 countries, including Canada, Mexico, and military addresses. Please note that international fulfillment fees are currently duty unpaid – customers are responsible for paying applicable duties when the package arrives at customs in the destination country.
What integrations do you support?
We currently support direct integrations with Walmart, eBay, Wish, and Shopify. We also have integrations with Sellbrite, SellerActive, GeekSeller, Acenda, Listing Mirror, Skubana, Linnworks, ChannelAdvisor, Zentail, SellerCloud, and Ecomdash. View our full list of integrations here.
Additionally, we have the ability to custom integrate into a number of ERP’s including Netsuite.
Can Deliverr fulfill Amazon orders?
Deliverr can fulfill Amazon FBM orders. Learn more here.
Can Deliverr send inventory to FBA?
Deliverr can send inventory to FBA via our FBA Forwarding service. Schedule time with one of our specialists to get started.
What type of packaging options do you support?
Deliverr is currently offering branded packaging services to a select group of Shopify merchants in a Beta test phase. Until this service is offered to all merchants, we will continue to use brand-neutral packaging. If you require custom packaging, please schedule time with one of our specialists to get more info on when our Branded Packaging services will be widely available.
What are all the costs associated with Deliverr?
There are two main cost buckets – fulfillment and storage. Your fulfillment costs can be calculated at deliverr.com/fulfillment-cost.
For storage, we have short-term and long-term pricing, which is based on age of inventory. They can be found here.
The only other cost would be for removals, if you’d like to remove inventory. Those fees can be found here.
We do not charge for receiving inventory as long as it complies with our inbound receiving rules, specified in our support center.
Do you handle wholesale fulfillment?
As of Q2 2022, Deliverr now offers B2B fulfillment services. Please schedule time with one of our specialists to get more information.
