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Where are your warehouses located?

We have locations across the country, including in California, Texas, Missouri, Pennsylvania, Ohio, and New Jersey, to name a few. When you send inventory to Deliverr, you can expect to send inventory to around 3-5 different locations across the country.

 

Do you support returns?

At this time, we do not support buyer returns.

If a buyer returns items to Deliverr of their own accord, we will put the items in our unfulfillable inventory. Such items will not be put back into sellable inventory due to fraud concerns. We will then report to you about such returned items.

 

Do you ship internationally?

At this time, we do not support international shipping. We support nationwide shipping to all of the U.S.A., including AK/HI/APO/FPO/US protectorates.

 

What integrations do you support?

We currently support integrations with ChannelAdvisor, Sellbrite and Shopify. You can also use Shopify plugins like GeekSeller or InkFrog to connect your Shopify store to Walmart, eBay and other marketplaces, and have Deliverr fulfill your Shopify orders.

If you do not have a ChannelAdvisor, Sellbrite or Shopify account, then you cannot create an account with Deliverr.

 

What type of packaging options do you support?

We only support brand-neutral packaging, and do not support custom branded packaging or inserts. This greatly increases the speed of your fulfillment.

 

What are all the costs associated with Deliverr?

There are two main cost buckets – fulfillment and storage. Your fulfillment costs can be calculated at deliverr.com/fulfillment-cost.

For storage, we have 3 buckets based on the age of inventory: short-term, medium-term and long-term. They can be found here.

The only other cost would be for removals, if you’d like to remove inventory. Those fees can be found here.

We do not charge for receiving inventory as long as it complies with our inbound receiving rules, specified in our support center.

 

Do you handle wholesale fulfillment?

Today, we only handle direct-to-consumer fulfillment. For large orders, you can issue a removal, which will be charged the removal fee associated above. We do not offer any special prep or labeling for removals. 

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