Continuous Improvement Manager - Operations (Chicago or SF)

Large online marketplaces like Amazon have trained consumers to expect products delivered to their doorsteps within 1-2 days at no extra cost. As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers within 1-2 days. Deliverr's mission is to enable any seller, regardless of size, to delight their customers with fast and affordable cost-effective fulfillment.
We’re a group of operation gurus, engineers, product experts, customer champions and designers, looking for intelligent, driven and passionate people to help make our vision a reality. We have offices in San Francisco, Chicago and Toronto and are backed by Silicon Valley venture capital firms. 
If you get excited thinking about joining a company on a mission to deliver products everywhere in the world within two days - we’re looking for you. 
Can be located in Chicago or San Francisco


What you'll do: 

  • Be a subject matter expert, develop and deploy the continuous improvement program that supports Deliverr’s strategic direction including all aspects of the business system for operations, fulfillment, warehouse and transportation/logistics continuous improvement
  • Drive the identification, adoption, and continuous improvement of scalable end to end processes
  • Own key initiative programs that support Deliverr’s strategic direction with the ability to manage multiple complex projects simultaneously
  • Work with Operational stakeholders to drive execution on the plans and deep dive opportunities for improvement
  • Develop and define program scopes, short and long term goals, KPIs, and outline/drive the project plan for achieving those goals on time
  • Work closely with all Deliverr teams, including Growth, Engineering, Data Science, and Finance
  • Develop continuous improvement training materials and deploy to the organization and partners/suppliers
  • Be a change agent developing and promoting a culture of continuous improvement and personally lead lean events at partner facilities
  • Responsible for defining and delivering on quarter over quarter cost and margin improvements
  • Establish, standardize and roll out best practices across all partner facilities/operations

What we’re looking for:

  • 5+ years of professional experience in Operations, Engineering or Supply Chain leading continuous improvement in a multi-site warehouse, distribution or e-commerce environment
  • Certification in lean manufacturing/six sigma systems and tools with proven experience implementing for quantifiable results
  • Demonstrated excellence in collaboration with internal and external business partners to deliver greater operational performance, efficiency, and/or quality
  • Keen ability to distinguish internal versus external problem sources to properly focus the correct resources to resolve issues quickly
  • Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation
  • Comfortable with ambiguity and the ability to adapt in a rapidly growing startup environment
  • Ability to work independently in a high pressure environment with all levels of leadership and exercise sound judgment where clear guidelines may not exist.
  • Personable and collaborative; strong affinity for working cross-functionally
  • Strong computer literacy skills, including usage of Google Sheets/Excel including pivot tables, macros, data links, etc.
  • Incredibly hardworking and willing to do what it takes for us to reach our goals
  • Ability to travel for your programs or to work with our warehouse partners 50-75% of the time


Bonus points for:

  • Experience working with SQL, creating and running reports
  • MBA/Masters Engineering/Supply Chain
  • Expertise in Lean Management, Six Sigma and other OE tools
  • Project Management Professional (PMP) or equivalent certification
  • Strong process, manufacturing, fulfillment or engineering background with an ability to understand work flow and throughput through the operation

Deliverr is featured in LinkedIn's 2020 Top Startups List!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or any other legally protected status. Deliverr is committed to providing reasonable accommodations for candidates with disabilities through the hiring process.

Comprehensive benefits for hard working teams.

You’ll have a tough challenge to tackle, so we make sure you’re covered!

Catered Meals
401k Plan
Commuter Benefits
Gym Benefits

Application for Continuous Improvement Manager - Operations (Chicago or SF) submitted!

Application for Continuous Improvement Manager - Operations (Chicago or SF)

Chicago, IL

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