When you’re running an eCommerce business, organization is key. All of your business takes place electronically, which means it could be challenging to keep track of data, transactions, employees, and more.
It’s no secret that by maintaining organization in your business you will likely increase sales, generate more leads, and have better customer retention. The good news is, you don’t have to do it alone. There’s a variety of online applications that have been created with the sole purpose of helping businesses maintain organization.
Stay organized, meet your company goals, and excel online! What’s not to like? Read on to find out how.
1. Trello: Organize your Projects
Many companies succeed with the use of a project management system, and the eCommerce industry is no exception. A project management system helps business owners maintain organization regardless of whether they have a team of 20 employees or they work alone out of their home.
Trello is one of the top project management systems, and for good reason! It has a mobile app and a website version, both of which are intuitive and easy to follow. You can assign tasks to team members, and anyone can see and edit how far along the various projects are. It’s easy to drag and drop a project from “Pending” to “Complete,” and it lets other employees know the status of the project. Updates are made in real-time, so everyone is always on the same page when it comes to the status of a project.
You can even attach documents, which will help make electronic materials accessible to everyone and easy to share. Trello is so user-friendly, there’s no doubt it will increase your team’s productivity.
2. Zendesk: Improve Customer Service
Customer service is just as important to an eCommerce company as organization is; keeping your customers happy is essential if you want to make a sale and have a good reputation as a business. Unhappy customers leave poor reviews, and nearly 79% of consumers say they trust online reviews as much as recommendations from people they know.
Zendesk is a robust customer support software that will ensure your business maintains the highest level of customer satisfaction. It allows business owners to assign queries as “tickets” to specific team members. It also uses automation and artificial intelligence to quickly and easily manage large amounts of queries so that you’re able to get back to each customer in a timely manner. Timeliness is an integral part of great customer service, and Zendesk allows your employees to interact with customers quickly and efficiently. Even if your customers communicate with you on multiple communication channels, Zendesk will help your company stay organized.
Zendesk will not only allow you to avoid negative reviews, but it will also help you convert one-time customers into repeat customers. If your consumers have a stellar experience thanks to some perfectly executed customer service, they will be buying from you again and again.
3. HubSpot: Organize Marketing Data and Efforts
Many eCommerce businesses rely on HubSpot to stay organized. It’s a Customer Relationship Management (CRM) system that has everything you need to organize and nurture current customers and future leads.
HubSpot will help you collect and analyze valuable customer data, and it can also improve lead generation. The app analyzes the actions of your customers and segments your audience, thus leading to a more personalized marketing strategy.
Using HubSpot, you can automate marketing campaigns, track and report revenue streams, sync data from other platforms, and make sense of buying patterns. You can also analyze customer responses to your company’s marketing so that you learn what works and what doesn’t.
4. Shopify: Track Sales and Buyer Data
Shopify is an essential app for eCommerce business owners, with quite a handful of Deliverr merchants utilizing it for their businesses. This technology gives you insight into buyer behavior. You’ll get tracking information to help you better understand website traffic, conversions, and more.
You’ll also improve customer satisfaction with Shopify because you will get notifications when an order is placed. No matter where you are, you’ll have access to all the data you need to run your eCommerce business right from your mobile device.
- Analytics overview
- Shopify flow management
- User management
- Store management
Shopify is a comprehensive application with everything businesses need to manage sales.
5. Slack: Communicate with Team Members Efficiently
Slack is one of the most well-known employee communication platforms. This application connects employees instantly, even if they’re across the world.
Slack makes it easy to organize conversations with channels. A channel could be for a particular project, topic, or team. These channels are similar to meetings. Anyone can speak up, ask questions, or make contributions in the Slack channel. The best part is that a drawn-out meeting wasn’t necessary to communicate effectively.
You can also message yourself to-do lists for the next day. Leave yourself important reminders, notes, and ideas to tackle later.
Slack makes connecting with your team effortless. It’s an excellent way to collaborate or address questions quickly, and less time is wasted on tracking someone down in the office or waiting for a response via email.
6. Inventory Planner: Organize Inventory Insights
Inventory Planner gives you great insights into your business. This application gives you access to sales trends and forecasts your inventory needs. It allows you to prioritize what needs to be ordered, even throughout different seasons when specific items surge.
Inventory Planner helps you plan for upcoming promotions to optimize how much inventory you have available for consumers. You can also email vendors on Inventory Planner, and you can see what is ordered across multiple sales channels, as well as what is received from various warehouses.
You can sort your inventory with variables including options, category, price, and more.
Inventory Planner can also help you figure out the value of your merchandise. You can track data in order to learn which items aren’t selling and which are trending in your store.
Applications Help Organize your eCommerce Business
Applications have the potential to help everyone do their jobs better. Especially when it comes to eCommerce, organization and efficiency are essential. It’s easy to become disorganized when you’re managing a store and a team of people completely online.
That being said, it’s also easy to use mobile applications to help your eCommerce business succeed.
Applications ensure your employees spend their time on valuable tasks, like customer service, which increases your company’s productivity. They are an investment to help you keep your eCommerce business organized with minimal effort.